Support

We're here to help. Reach out anytime.

We typically respond within 24 hours.

Frequently Asked Questions

How do I cancel my subscription?

Open iPhone Settings → tap your name (Apple ID) → Subscriptions → tap FaceMax AI: Glow Up Lab → tap Cancel Subscription. You can continue using premium features until the end of the current billing period.

How do I restore a purchase?

Open FaceMax AI: Glow Up Lab → go to the Profile tab → tap Restore Purchases. Make sure you are signed in to the same Apple ID used for the original purchase.

I was charged but the app shows free — what should I do?

Try the Restore Purchases button first (Profile tab). If that doesn't work, email us at support@facemaxaiapp.com with your Apple ID email and we'll sort it out manually within 24 hours.

What data do you store?

We store only your anonymised scan history (scores and metrics, not photos) and subscription status. When you scan, a resized thumbnail (max 768px) is sent to our secure server for AI analysis via Google Gemini and is not stored after processing. For full details, see our Privacy Policy.

How do I delete my account and data?

Go to the Profile tab in the app → tap Delete Account. All your data is permanently removed within 30 days. You can also email us at support@facemaxaiapp.com to request deletion.

Is FaceMax AI: Glow Up Lab available on Android?

Currently FaceMax AI: Glow Up Lab is available on iOS only. Sign up to our mailing list at support@facemaxaiapp.com to be notified when Android launches.